Projects & operations
What to do when a client goes quiet mid-project
A client stops replying and the project stalls. Use a simple escalation timeline, a pause clause and a restart fee so silence stops costing you time and money.
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Projects & operations
Scoping, running and reporting on client projects, and keeping your team organized.
Projects & operations
Your first hire: how to tell if you can afford one
Work out the monthly cost of a first hire, the billable hours needed to cover it, and the cash dip during ramp-up. A worked example shows the arithmetic before you commit.
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Projects & operations
How to prevent scope creep with clear change orders
Scope creep is a process failure, not a client failure. Use a five-step change order process, ready wording and a rule for when to say yes to protect your margin and your relationship.
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